Munchies Takeaway Success Story
How a 5-location fast food chain revolutionised their operations with integrated kitchen display systems, reducing order preparation time by 40% and streamlining delivery management across all locations.
Owner Testimonial - Shaf Khan
About Munchies Takeaway
Munchies Takeaway operates 5 high-volume locations across the UK, serving quality fast food to thousands of customers daily. With a focus on speed and consistency, they needed a technology solution that could handle their complex multi-station workflow while maintaining quality standards.
"We tried other systems, but none could handle our volume and complexity. Presto Express does everything we need - from kitchen coordination to driver management."- Shaf Khan, Owner
The Challenges They Faced
Multi-Station Coordination
With 5+ stations per location, orders needed seamless coordination between grill, assembly, fryer, milkshake, and packing stations.
High Volume Processing
Processing 1000+ orders daily across all locations required a system that could handle peak demand without bottlenecks.
Third-Party Integration
Managing orders from Just Eat, Uber Eats, and walk-in customers while keeping drivers and customers informed.
Real-Time Monitoring
Head office needed visibility into each station's performance, driver dispatch times, and delivery metrics.
How Presto Express Solved It
Our comprehensive EPOS solution transformed every aspect of Munchies' operations, from kitchen coordination to customer service.
Intelligent Kitchen Display System
Orders automatically route to relevant stations. Burger order goes to grill, assembly, and packing. Fries trigger fryer station. Milkshakes route to dedicated prep station.
Customer-Facing Kiosks
Self-service kiosks and assisted counter displays reduce queue times and allow customers to see their order as it's being built.
Collection Display System
Clear displays show order status with Just Eat and Uber Eats branding, helping drivers and customers identify their orders without blocking staff.
Advanced Driver Management
Automated dispatch system with tiered mileage fees, hourly pay calculation, and real-time tracking from kitchen to customer.
The Streamlined Workflow
Order Received
Order comes in from customer, Just Eat, or Uber Eats
Grill Station
Burger patties prepared according to order specifications
Fryer Station
Receives count of fries needed across all active orders
Assembly Station
Notified when patties are ready, assembles complete burger
Milkshake Station
Prepares milkshakes, prints labels, stores in fridge
Packing Station
Collects all order components and packs complete order
Collection Display
Notifies customers and drivers that order is ready
